2020 Guest Vacation Guide + COVID19


DO YOU HAVE A REVISED CANCELLATION AND BOOKING POLICY DUE TO COVID-19? 

We are currently accepting new reservations for stays beginning May 1st, 2020. We have an updated cancellation and booking policy in response to making reservations and possible cancellations due to COVID-19 related circumstances. Click here for our updated cancellation and booking policy.  


WHAT IS OCR'S CURRENT RESPONSE TO COVID-19? 

This has been a fluid situation that has required us to evolve and make operational adjustments daily. Our business has a 'playbook' for most foreseeable events, but this one we honestly never saw coming. We are a small locally owned and operated company that prides ourselves on offering quality vacation home rental experiences. Throughout this pandemic, we have evolved and continue to evolve, as a team. Click here for our statement about COVID 19. 


HOW ARE RESERVATIONS AND CANCELLATIONS BEING HANDLED IF I MADE A RESERVATION PRIOR TO APRIL 21ST, 2020?

Our initial Coronavirus Response Page is the best resource to find out up to date modifications to our standard cancellation policy. If you purchased Travel Insurance, a pandemic is not covered. However, if you choose to reschedule your vacation you may receive an insurance voucher. With a travel insurance voucher, travelers can reuse their policies for their new trip. Customers should visit generalitravel.com/voucher for eligibility and to apply for a voucher.


WHAT IS YOUR HOUSEKEEPING POLICY AND PROCEDURE? 

We have always prided ourselves on the cleanliness of the vacation rental homes we offer. Due to COVID-19, we have enhanced our industry-leading hospitality cleaning procedures. Click here to learn about our enhanced Vacation Rental cleaning best practices.  


IF I AM ON VACATION AND HAVE A MAINTENANCE ISSUE HOW WILL THAT BE HANDLED? 

We are dedicated to being proactive instead of reactive on maintenance issues. However, from time to time a maintenance issue will arise. In many cases, a maintenance "issue" is something you might be able to resolve by taking following a few troubleshooting steps. For the safety of our team, we are taking extra precautions when responding to maintenance requests. For details on our extra precautions and commonly asked maintenance questions visit, click here. 


I AM SOCIAL DISTANCING, IS THERE ALTERNATE CHECK-IN PROCEDURES THAT DO NOT REQUIRE ME TO COME TO THE OFFICE? 

Yes. As much as we love welcoming our guests face-to-face, discussing the "musts" and your vacation plans, we are not requiring in-person check-ins until further notice. Guests must go through our virtual guest check-in procedure prior to the arrival date. Your vacation planner will help arrange your touch-free and easy virtual guest check-in. Click here for information on our temporary check-in process.


WHERE CAN I FIND INFORMATION ON RESTAURANT AND GROCERY STORE DELIVERY? 

We understand that most people are practicing social distancing that includes opting for grocery store delivery services and restaurant carry-out/delivery services. We are happy to recommend any services you might need to make your stay more pleasurable. Click here for a list of restaurants and Grocery store delivery information.  


WHERE CAN I FIND UP TO DATE AREA INFORMATION? 

Reaction to COVID-19 has been ever-changing since the pandemic grew in the first several months of 2020. The landscape of the situation continues to evolve and changes might be made frequently. Click here for more area information here.