COVID-19 Enhanced Operations


DO YOU HAVE A REVISED CANCELLATION AND BOOKING POLICY DUE TO COVID-19? 

We are currently accepting new reservations for stays beginning May 1st, 2020. We have an updated cancellation and booking policy in response to making reservations and possible cancellations due to COVID-19 related circumstances. Click here for our updated cancellation and booking policy.  


WHAT IS OCR'S CURRENT RESPONSE TO COVID-19? 

This has been a fluid situation that has required us to evolve and make operational adjustments daily. Our business has a 'playbook' for most foreseeable events, but this one we honestly never saw coming. We are a small locally owned and operated company that prides ourselves on offering quality vacation home rental experiences. Throughout this pandemic, we have evolved and continue to evolve, as a team. Click here for our statement about COVID 19. 


HOW ARE RESERVATIONS AND CANCELLATIONS BEING HANDLED IF I MADE A RESERVATION PRIOR TO APRIL 21ST, 2020?

Our initial Coronavirus Response Page is the best resource to find out up to date modifications to our standard cancellation policy. If you purchased Travel Insurance, a pandemic is not covered. However, if you choose to reschedule your vacation you may receive an insurance voucher. With a travel insurance voucher, travelers can reuse their policies for their new trip. Customers should visit generalitravel.com/voucher for eligibility and to apply for a voucher.


WHAT IS YOUR HOUSEKEEPING POLICY AND PROCEDURE? 

We have always prided ourselves on the cleanliness of the vacation rental homes we offer. Due to COVID-19, we have enhanced our industry-leading hospitality cleaning procedures. Click here to learn about our enhanced Vacation Rental cleaning best practices. 



WHERE CAN I FIND INFORMATION ON RESTAURANT AND GROCERY STORE DELIVERY? 

We understand that most people are practicing social distancing that includes opting for grocery store delivery services and restaurant carry-out/delivery services. We are happy to recommend any services you might need to make your stay more pleasurable. Click here for a list of restaurants and Grocery store delivery information.